Where'd the name "Carbs Fuel" come from?

A part of our mission is to illustrate how simple fueling for endurance activities should be. We wanted a name that conveyed that message; Carbs Fuel seemed as simple as it gets.

Let's Keep Going

No matter how epic the activity, with proper fueling, you'll look around at your friends and say "Let's keep going".

What does your logo mean?

The Carbs Fuel logo mark seeks to reflect the forward momentum and movement created by exceptional fueling, and is inspired by the 2:1 glucose:fructose formula.

Are carbohydrates bad for you?

As with most things, the context depends.

If you're sitting on the couch watching TV, probably.

If you're participating in prolonged, strenuous activity, carbohydrates are what your body needs to optimally perform.

Simple carbohydrates are the easiest and quickest form of nutrition for your body to use as fuel.

Why would I eat simple sugar and not whole foods during exercise?

Because of the word before sugar, SIMPLE!

Whole foods are great for you, but they have additional nutrients like fiber, protein, and fat. Those nutrients are great for a balanced diet, but during exercise they can slow digestion and delivery of the much-needed carbohydrates. 

Simple sugars, aka carbohydrates, are what your body needs to fuel your activity.


Do I get an order confirmation and receipt?

Yes, you will automatically receive an email once your order has been placed. This email will contain a receipt of purchase.

Can I change my address?

No, it is not possible for you to edit your order content or address after the order has been placed and paid for.

Can I cancel or edit my order after I've placed it?

No, it is not possible for you to edit your order content or address after the order has been placed and paid for.

What payment methods are available at

We accept all major credit cards (Visa, Mastercard, AMEX, Discover, Diners Club)

As a Shopify store, we accept Shop Pay.

We accept digital wallets such as Apple Pay, Google Pay, and Meta Pay.

We additional accept payment through PayPal, Venmo, and Amazon Pay.

I have got a discount code, how do I use it?

You will be able to apply your discount code during checkout.

How can I be sure that my payment is safe?

Our store is hosted on Shopify, which means our store is certified Level 1 PCI DSS compliant. Shopify’s compliance covers all six PCI standard categories. You can read more about it here.

Ordering for a retail account?

Make sure you are logged in to your retail store account so your custom pricing is accurately reflected during checkout. Note that there is a 4-box minimum order quantity, so you must add 4 boxes in order to see your custom pricing.

Unsure of your login or want to inquire about becoming a retailer? Email


What countries do you ship to?

We ship to all 50 states as well as Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Armed Forces. If you are located outside of these locations, head over to The Feed to purchase Carbs!

Do you offer free shipping?

Yes, once you spend $100 (or order 3 boxes at retail) you will be eligible for free shipping.

Orders under $50 is $8 shipping and orders between $50 and $100 is $4 shipping.

How long is the delivery time?

Delivery time will vary depending on where you're located. You will automatically receive a shipping confirmation email upon fulfillment and an email confirming when your gels are out for delivery. These emails will contain a tracking link. Our standard shipping generally takes 3-8 days.

Which courier is used by Carbs Fuel?

We use USPS on orders under 30 pounds, FedEx on orders over 30 pounds.

How can I track my shipment?

You will receive a tracking link in the shipping confirmation and delivery confirmation emails.

What can I do if I don't receive my shipment?

Please reach out to us at

I got the wrong item in my shipment, what do I do?

Please reach out to us at

Where do I turn for further questions related to shipment?

Please reach out to our customer support team at

Returns & Refunds

Where can I find information about your return and refund policy?
Can I return my order?

No, we do not accept returns on food items. To see if you're eligible for a refund, read through the return and refund policy here.

Who do I contact for questions regarding returns?

We do not accept returns on food items. Please contact us at for any questions.

What if there is something wrong with my product?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Reach out at

Personal Information

Where can I find your Privacy policy?

Here is the link to our privacy policy.

How do I delete my account?

If you'd like your account to be deleted, please send an email with your name and the email on the account to

We'd also love to hear feedback on why you're leaving, so please let us know in the email so we can get better!

What will you do with the information you collect about me?
  1. Provide products and services
  2. Marketing and advertising
  3. Security and fraud prevention
  4. Communication with you

If you'd like to read more about these 4 points, please take a look at our Privacy Policy.

How do I unsubscribe from your newsletter?

We are sorry to hear you're wanting to unsubscribe! You can unsubscribe by clicking the link at the bottom of a newsletter email. We'd love your feedback on why you're unsubscribing, so please let us know how we can be better.


Do you sponsor athletes or have brand ambassadors?

We are always looking for athletes to be fueled by Carbs! We'd love to learn more about how you want to help promote Carbs Fuel. See who we work with now and apply here.

Do you have an industry discount program?

Yes, we love to support professionals in the outdoor and sports industries. If you're interested in this, create an account on our website and send a message to to apply. Please include information on your company, role, and interest in our product.

Do you sponsor events?

We are always interested in sponsoring and attending events that are centered around sport and athletic activity. Send us an email at with information on your event.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at

Other inquiries? Let's chat.

Please email us at