General

Why are your energy gels less expensive than other companies?

We are endurance athletes, just like you, and faced constant frustration by how exceptionally expensive energy gels were.

So, we made a product of equivalent or better quality, that contained more carbs, and at a price we as consumers would pay.

We are here to stop sports nutrition brands from robbing you.

Why does your gel have more grams of carbs than other companies?

Depending on the demands of the athlete, consuming 80-120 grams of carbohydrates per hour has been shown to effectively enhance and prolong endurance performance.

Our gels contain 50 grams of carbohydrates in a 2:1 glucose to fructose ratio to support athletes in achieving their fueling goals. More carbs per gel also means less packaging waste, so it is better for the environment too.

How many gels should I eat every hour?

Our gel contains 50 grams of carbohydrates. If you are not used to consuming more than 50 grams of carbohydrates per hour, we recommend starting with one gel every 60 minutes.

Gradually work you way towards consuming one gel every 30 minutes as you train your body to be able to consume 100 grams of carbohydrates per hour.

Depending on the intensity and demand of your activity, more or less fueling is required. We recommend listening to your body and how you feel as you increase your carbohydrate intake.

Should I consume this with water?

We suggest to consume our gels with a couple sips of water.

Where'd the name "Carbs Fuel" come from?

A part of our mission is to illustrate how simple fueling for endurance activities should be. We wanted a name that conveyed that message; Carbs Fuel seemed as simple as it gets.

Let's Keep Going

No matter how epic the activity, with proper fueling, you'll look around at your friends and say "Let's keep going".

What does your logo mean?

The Carbs Fuel logo mark seeks to reflect the forward momentum and movement created by exceptional fueling, and is inspired by the 2:1 glucose:fructose formula.

Are carbohydrates bad for you?

As with most things, the context depends.

If you're sitting on the couch watching TV, probably.

If you're participating in prolonged, strenuous activity, carbohydrates are what your body needs to optimally perform.

Simple carbohydrates are the easiest and quickest form of nutrition for your body to use as fuel.

Why would I eat simple sugar and not whole foods during exercise?

Because of the word before sugar, SIMPLE!

Whole foods are great for you, but they have additional nutrients like fiber, protein, and fat. Those nutrients are great for a balanced diet, but during exercise they can slow digestion and delivery of the much-needed carbohydrates. 

Simple sugars, aka carbohydrates, are what your body needs to fuel your activity.

Energy Gels

What is an energy gel?

Energy gels are carbohydrate-rich product that provide fuel to endurance athletes in a convenient, pre-wrapped, and portable 1-2 ounce packet. Energy gels help to maintain blood glucose level, preventing “the bonk”; this fueling results in enhanced endurance performance.

Why Energy Gels and not drink mixes?

Drink mixes are great, but if you load your bottles with calories, that affects your ability to hydrate.

We want our bottles to hydrate us, and our food to fuel us.

What's Different about Carbs Fuel Energy Gels?
  1. We have more carbohydrates per packet
  2. We don't use preservatives
  3. We don't use gelling agents
  4. We sell at a price allows people to properly fuel in racing and training
Why don't you offer other flavors?

Our gel is bright and semi-sweet; it is neutral enough for athletes to enjoy consuming in hour 1 and hour 6 of their endurance activity.

We may launch products of other flavor variations in the future, but we think our original flavor is exceptional.

Why is the texture of Carbs Fuel different from other energy gels?

We do not use any gelling agents like Gellan Gum, Xanthan Gum, or Pectin. This makes our gels less viscous and easier to consume.

Why don't you use any gelling agents

We dont use gelling agents like Gellan Gum, Xanthan Gum, or Pectin because we wanted to eliminate the use of any ingredient which could cause stomach problems.

Plus, if it doesn't help your endurance performance, why would we?

Our gels are naturally a great consistency thanks to the carbohydrate volume.

What are the ingredients in the Carb Fuel gel?
  • Water - Brings all of it together
  • Maltodextrin - The primary form of glucose - easy to digest, low sweetness, and makes it a bit thicker!
  • Sucrose - 50% glucose, 50% fructose, helps bring a nice sweet flavor.
  • Fructose - Brings us to the ideal 2:1 glucose to fructose ratio
  • Sodium Citrate - Adds some sodium for you and gives it a brighter taste.
  • Citric Acid - Helps with taste and pH.
  • Sodium Chloride - Sodium! Helps with digestion and is great for performance.
What does 2:1 Glucose to Fructose mean?

Glucose and fructose are carbohydrates that your body can use during endurance exercise to better perform. This ratio is an ideal balance of the carbohydrate forms for optimal fueling.

Can I buy one gel to try it out?

No, our boxes come with 18 gels and we are unable to sell in different quantities due to shipping and fulfillment costs. If you'd like to buy a single gel to try, visit one of our great retailers.

We try to be present at events whenever possible; if you're curious about our next events, email us at info@carbsfuel.com

Orders

Do I get an order confirmation and receipt?

Yes, you will automatically receive an email once your order has been placed. This email will contain a receipt of purchase.

Can I change my address?

No, it is not possible for you to edit your order content or address after the order has been placed and paid for.

Can I cancel or edit my order after I've placed it?

No, it is not possible for you to edit your order content or address after the order has been placed and paid for.

What payment methods are available at carbsfuel.com?

We accept all major credit cards (Visa, Mastercard, AMEX, Discover, Diners Club)

As a Shopify store, we accept Shop Pay.

We accept digital wallets such as Apple Pay, Google Pay, and Meta Pay.

We additional accept payment through PayPal, Venmo, and Amazon Pay.

I have got a discount code, how do I use it?

You will be able to apply your discount code during checkout.

How can I be sure that my payment is safe?

Our store is hosted on Shopify, which means our store is certified Level 1 PCI DSS compliant. Shopify’s compliance covers all six PCI standard categories. You can read more about it here.

Ordering for a retail account?

Make sure you are logged in to your retail store account so your custom pricing is accurately reflected during checkout. Note that there is a 4-box minimum order quantity, so you must add 4 boxes in order to see your custom pricing.

Unsure of your login or want to inquire about becoming a retailer? Email sales@carbsfuel.com

Shipping

What countries do you ship to?

We ship to all 50 states as well as Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Armed Forces. If you are located outside of these locations, head over to The Feed to purchase Carbs!

Do you offer free shipping?

Yes, once you spend $100 (or order 3 boxes at retail) you will be eligible for free shipping.

Orders under $50 is $8 shipping and orders between $50 and $100 is $4 shipping.

How long is the delivery time?

Delivery time will vary depending on where you're located. You will automatically receive a shipping confirmation email upon fulfillment and an email confirming when your gels are out for delivery. These emails will contain a tracking link. Our standard shipping generally takes 3-8 days.

Which courier is used by Carbs Fuel?

We use USPS on orders under 30 pounds, FedEx on orders over 30 pounds.

How can I track my shipment?

You will receive a tracking link in the shipping confirmation and delivery confirmation emails.

What can I do if I don't receive my shipment?

Please reach out to us at help@carbsfuel.com

I got the wrong item in my shipment, what do I do?

Please reach out to us at help@carbsfuel.com

Where do I turn for further questions related to shipment?

Please reach out to our customer support team at help@carbsfuel.com

Returns & Refunds

Where can I find information about your return and refund policy?
Can I return my order?

No, we do not accept returns on food items. To see if you're eligible for a refund, read through the return and refund policy here.

Who do I contact for questions regarding returns?

We do not accept returns on food items. Please contact us at help@carbsfuel.com for any questions.

What if there is something wrong with my product?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Reach out at help@carbsfuel.com

Personal Information

Where can I find your Privacy policy?

Here is the link to our privacy policy.

How do I delete my account?

If you'd like your account to be deleted, please send an email with your name and the email on the account to help@carbsfuel.com

We'd also love to hear feedback on why you're leaving, so please let us know in the email so we can get better!

What will you do with the information you collect about me?
  1. Provide products and services
  2. Marketing and advertising
  3. Security and fraud prevention
  4. Communication with you

If you'd like to read more about these 4 points, please take a look at our Privacy Policy.

How do I unsubscribe from your newsletter?

We are sorry to hear you're wanting to unsubscribe! You can unsubscribe by clicking the link at the bottom of a newsletter email. We'd love your feedback on why you're unsubscribing, so please let us know how we can be better.

Sponsorship

Do you sponsor athletes or have brand ambassadors?

We are always looking for athletes to be fueled by Carbs! We'd love to learn more about how you want to help promote Carbs Fuel. See who we work with now and apply here.

Do you have an industry discount program?

Yes, we love to support professionals in the outdoor and sports industries. If you're interested in this, create an account on our website and send a message to sales@carbsfuel.com to apply. Please include information on your company, role, and interest in our product.

Do you sponsor events?

We are always interested in sponsoring and attending events that are centered around sport and athletic activity. Send us an email at marketing@carbsfuel.com with information on your event.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at info@carbsfuel.com

Other inquiries? Let's chat.

Please email us at shop@carbsfuel.com