Refund policy

Return Policy

We do not accept returns on food items such as our energy gel or drink mix. Everything following does not apply to food items purchased from this website.

For non-food items that are purchased, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, the products must be returned in good condition (including, without limitation, unopened in original packaging with unbroken seal); and we determine in our sole discretion, acting reasonably, that return is being requested in good faith. You’ll need the receipt or proof of purchase, your name and contact information, a description of the product(s) being returned, and the reason for the return.

To start a return, you must contact us at help@carbsfuel.com.

If your return is accepted, you must return the product within fourteen (14) days from the date of your refund request. You are responsible for all shipping and handling charges on returned products and are liable for any damage to the products during shipment. Therefore, please make sure that the products are securely packed during shipment. We strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.

Payments that you made to us for products returned in accordance with this refund policy will be refunded to you. You will also be refunded for standard shipping costs you paid to us for the order if you return the whole order. If the returned products are damaged or if the value of the products is reduced in any other way, such value reduction will be deducted from the refund unless such reduction in value was due to our negligence exclusively.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Email help@carbsfuel.com with the following information: your name and contact information, your proof of purchase, a description and photograph of the damaged/defective product, and the claimed defect.

We reserve the right, at our sole discretion, to decide whether to send you a new product to replace the defective product, provide a discount for future products, or to refund any payments that you made for the product. You will also be refunded for any shipping costs due to the return of defective products. The refund will be paid to you within thirty (30) days after we received the return shipment. The refund will be paid to you using the same payment method that you used to make the payment.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 30 days of receiving your returned order. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 30 business days have passed since we’ve approved your return, please contact us at help@carbsfuel.com.